LEGAL

Privacy Policy

Last Updated: February 12, 2026

1. Introduction

Welcome to Mockingbird. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered website usability testing service.

By using Mockingbird, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service, including:

  • Account information (name, email address, password)
  • Website URLs you submit for testing
  • Payment and billing information
  • Communications you send to us
  • Feedback and survey responses

2.2 Information Collected Automatically

When you use Mockingbird, we automatically collect certain information, including:

  • Usage data (features accessed, time spent, interactions)
  • Device information (browser type, operating system, IP address)
  • Log data (timestamps, errors, performance metrics)
  • Cookies and similar tracking technologies

2.3 Information from AI Testing

During AI-powered usability tests, we collect screenshots, session recordings, and interaction data from the websites you test. This data is used solely to generate usability reports and is stored securely in accordance with this policy.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Conduct AI-powered usability testing on your behalf
  • Process your transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and security threats
  • Personalize and improve your experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Cloud hosting and storage (Supabase, AWS)
  • AI services (Anthropic Claude API)
  • Payment processing
  • Analytics and performance monitoring
  • Customer support tools

4.2 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to:

  • Comply with legal obligations or court orders
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the safety of users or the public

5. Data Security

We implement appropriate technical and organizational security measures to protect your information. These include encryption of data in transit and at rest, regular security audits, access controls, secure development practices, and employee training on data protection.

6. Data Retention

We retain your information for as long as necessary to provide our services. When you delete your account, we will delete or anonymize your personal information within 90 days, except where required for legal or compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have rights including: access to your personal information, correction of inaccurate data, deletion of your data, data portability, objection to processing, and withdrawal of consent. To exercise these rights, contact us at privacy@mockingbird.ai

8. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, however some portions of our service may not function properly without them.

9. International Data Transfers

Your information may be transferred to computers located outside of your jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your information.

10. Children's Privacy

Our service is not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: privacy@mockingbird.ai
  • Website: mockingbird.ai/contact